Privacy Policy | Novarte AI

This Privacy Policy explains how Novarte AI LLC ("Novarte AI," "we," "us") collects, uses, and protects information when you visit novarteai.com, fill out a form on it, or receive calls, emails, or text messages from us.

Information We Collect

Information you give us: your name, email address, phone number, business name, website, and anything you write in a form, chat, email, or text message.
Information collected automatically: IP address, browser type, device, pages visited, and referring site, collected through cookies and analytics tools such as Google Analytics.
Messaging records: the date and time you gave consent to receive text messages, the form or page where you gave it, and your opt-out requests.

How We Use Your Information

To respond to your inquiries and provide the services you request.
To schedule and confirm appointments and consultations.
To send account, service, and appointment messages by email, phone, or SMS.
To send marketing messages, only if you have separately agreed to receive them.
To improve our website, services, and customer experience.
To comply with legal obligations.

SMS / Text Messaging

If you provide your phone number and check a consent box on one of our forms, you agree to receive text messages from Novarte AI. There are two separate consents, and neither is required to submit a form or to buy our services:

Transactional / service messages: appointment reminders, replies to your inquiry, and account or project notifications.
Marketing messages: offers, news, and updates about our services.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, and reply HELP for help. You can also reach us at contact@novarteai.com or (970) 729-3536. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All the sharing categories described in this policy exclude text messaging originator opt-in data and consent.

How We Share Information

We do not sell or rent your personal information. We share it only with service providers who help us run our business, such as our CRM and messaging platform, email provider, website host, and analytics provider, and they may use it only to perform services for us. We may also disclose information when required by law or to protect our rights. The SMS exclusion above applies to all sharing.

Cookies and Analytics

We use cookies and Google Analytics to understand how visitors use our site, and a chat widget from our CRM provider that sets its own cookies. Both stay off until you click Accept on our cookie banner; if you click Reject, the site still works and Google Analytics only receives cookieless signals. Your choice is stored in your browser, and you can change it at any time with the Cookie settings link at the bottom of every page. You can also block or delete cookies in your browser settings.

Data Retention and Security

We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is 100% secure.

Your Choices and Rights

Opt out of text messages by replying STOP.
Unsubscribe from marketing emails using the link in any email.
Ask us to access, correct, or delete your personal information by emailing contact@novarteai.com.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact Us

Novarte AI LLC
15095 S Alder Glen Lane, Draper, UT 84020
Email: contact@novarteai.com
Phone: (970) 729-3536